Refund policy

At Siresa, we are committed to ensuring a seamless shopping experience. Our return policy is applicable for 14 days from the date of purchase for eligible items. We offer store credits or exchanges for full-priced items that meet the conditions outlined below.

Please note that we do not provide refunds for change of mind or incorrect purchases. Customers are responsible for return shipping costs unless the item is deemed faulty.

Eligibility for Returns

To qualify for a return, items must meet the following criteria:

The item must be unworn, undamaged, and in its original condition.

Items must be returned in all original packaging, including tags and boxes.

Non-Returnable Items

The following items are final sale and cannot be returned, exchanged, or refunded:

Earrings (for hygiene reasons)

Engraved or customized pieces

Gift cards

Sale items (including promotional sales)

Additional Terms

Faulty Items: If you receive a defective or damaged item, please contact us within 14 days for assessment. We will provide a replacement, exchange, or refund, including return shipping costs, if deemed faulty.

Exchanges: Eligible items can be exchanged for another item of equal or greater value (with the difference payable).

For return assistance, please contact our customer service team at siresajewellery@gmail.com

  • Can I return an item if I change my mind?

We do not offer refunds for change of mind or incorrect purchases. However, eligible full-priced items can be exchanged or returned for store credit within 14 days of purchase.

  • What should I do if my item arrives damaged?

We apologise for this error and any inconvenience this may have caused you. Please contact us within 14 days of receiving it. We will assess the issue and provide a replacement, exchange, or refund. In such cases, we will also cover the return shipping costs.

  • What if I receive the wrong item?

If you receive an incorrect item, please reach out to us within 14 days. We will arrange for the correct item to be sent to you and cover any return shipping costs.

  • Are sale items eligible for returns?

No, sale items (including promotional sales) are final sale and cannot be returned, exchanged, or refunded.

  • How can I return my purchase?

To initiate a return, please contact our customer service team at ( siresajewellery@gmail.com ). Items must be unworn, undamaged, and in their original packaging, including tags and boxes. When returning your item:

  1. Include a copy of your returns slip or order confirmation email in the package.
  2. All return shipping charges must be prepaid; we do not accept cash-on-delivery returns.
  3. We recommend insuring your package (e.g., Australia Post 'Extra Cover') to protect against loss or damage during transit.

If your return is due to our error or the item is deemed faulty, we will cover the return shipping costs.

Once received, our team will inspect the item. If approved, we will process your refund using the original payment method (excluding delivery charges) within 15 business days.

  • What is the return window for my purchase?

You have 14 days from the date of purchase to return eligible items for store credit or an exchange.

  • Which items are eligible for return?

Full-priced items that are unworn, undamaged, and in their original packaging are eligible for return. The following items cannot be returned, exchanged, or refunded:

Earrings (for hygiene reasons)

Engraved or customized pieces

Gift cards

Sale items (including promotional sales)

  • When will I receive my refund?

Once we receive your returned item, our team will conduct a quality assessment within 15 business days. If your return meets our criteria, we’ll send you a confirmation email and process your refund. The time it takes for the funds to appear in your account may vary depending on your payment provider.

  • How will I receive my refund?

Your refund will be processed using the same payment method as the one you used for your purchase.

  • Can I exchange an item instead of returning it?

Yes, eligible items can be exchanged for another item of equal or greater value (with the price difference payable).

  • Do I need to cover the return shipping costs?

Customers are responsible for return shipping costs unless the item is deemed faulty. If the item is faulty, we will cover the return shipping expenses.

  • How long does it take to process my return?

Once we receive your returned item, we will process your exchange or store credit within 5-7 business days. If the item is faulty and a refund is issued, processing times may vary depending on your payment provider.

  • Will I receive store credit or a refund?

We do not offer refunds for change of mind or incorrect purchases. Instead, eligible returns will receive store credit, which can be used toward future purchases. However, if an item is deemed faulty after assessment, we will provide a full refund, exchange, or store credit, depending on your preference.